Refund & Return Policy

Return Policy

We accept returns of eligible new and unused products within 90 calendar days of the date you receive your order. Returned products must be in their original condition and include all original packaging, labels, accessories, and documentation.

This policy applies to products purchased directly from QSpray.com. Please contact us before returning any item to confirm its eligibility.

Items Not Eligible for Return

• Special-order or custom-ordered items
• Spray rigs and custom-built spray equipment
• Used equipment or products that have been exposed to chemicals
• Pumps, components, or other products that have been installed or used
• Items that are not in their original packaging or cannot be resold as new

These exclusions apply to standard returns. Please contact us separately about damaged, defective, or incorrect products.

Return Instructions

Once your return eligibility has been confirmed, please follow these steps:

1. Package Your Items Securely: Returned items must be unused, in their original condition, and include the original packaging, accessories, and documentation.
2. Include Your Invoice or Order Confirmation: Place a copy of your invoice or order confirmation inside the package so we can identify your purchase and process your refund.
3. Ship Your Return: Customers are responsible for return shipping costs. We recommend using a trackable shipping method, such as UPS.

Return Address

Quality Equipment & Spray
Returns Department
2016 W. North Lane
Phoenix, AZ 85021

Refunds & Shipping Costs

• Refunds on Free Shipping Orders: If your order qualified for free shipping and you return it, your refund will be reduced by the actual shipping cost paid by QSpray to send your order.
• Flat-Rate Shipping: Orders shipped using a flat shipping rate will be refunded less our actual outbound shipping costs.
• Return Shipping: Customers are responsible for return shipping costs. We can provide a prepaid return label upon request and deduct its cost from your refund.
• Original Shipping Charges: Shipping charges paid on standard orders are non-refundable for customer-initiated returns.

Refund Processing

Once your return is received, we will inspect the items to confirm they meet our return requirements. If approved, your refund will be issued to your original payment method.

Please allow approximately 2–5 business days for inspection and processing after we receive your return. Depending on your financial institution, an additional 2–10 business days may be required for the credit to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible, preferably within 7 days of delivery. Include your order number and photos of the items and packaging when available.

If a product is defective, please contact our team for assistance. Applicable manufacturer warranties and customer rights are handled separately from standard returns.