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Shipping & Returns

 

Thanks for shopping at Qspray.com.  If you are not satisfied with your purchase, we are here to help.


Shipping

We ship Fedex Ground from Phoenix, AZ to 48 states. 
Overnight shipments & orders over $200 will require a signature.   We can waive the signature requirement if you request it in writing, but we don't recommend this because you will be liable for lost or missing packages.

We offer USPS Priority Mail on some products to some locations.

 

 

 

Please consult the map below for estimated shipping transit times.  If you need it sooner, select an express shipping option in the cart.  We strive to get most items shipped the same or next day.  Reminder: Fedex works on business days (Mon-Fri), not calendar days.  

Alaska, Hawaii & Puerto Rico orders ship via USPS.  For international orders, see below. 

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International Shipping:

Due to onerous requirements, we no longer ship internationally.  Thank you.

 

Returns

You may return most new, unopened stock items within 30 days of delivery for a full refund. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Custom items or special order items are not returnable.  Products that have had chemicals in them are not returnable.  Special order items may not be returnable or may have a restocking fee.  If you are unsure, please ask us.

Please request a Return Material Authorization (RMA) for your return.  You can request an RMA here.  We cannot accept any return without an RMA.  For your protection, we suggest you send your item back by a traceable carrier, e.g., UPS or Fedex.

Once we receive your item, we will inspect it and notify you that we have received your returned item.   We will promptly notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card (or original payment method) once we receive and inspect the returned item. 

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.