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Shipping & Returns

 

Thanks for shopping at Qspray.com.  If you are not satisfied with your purchase, we are here to help.


Shipping

We ship Fedex Ground from Phoenix, AZ to 48 states.  
Orders over $200 will require a signature.   To manage your delivery or change delivery instructions, please go to Fedex Delivery Manager and create an account.

Please consult the map below for estimated shipping transit times.  If you need it sooner, select an express shipping option in the cart.  We strive to get most items shipped the same or next day.  Reminder: Fedex works on business days (Mon-Fri), not calendar days.  

Alaska, Hawaii & Puerto Rico orders ship via USPS.  For international orders, see below. 

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International Shipping:

We have partnered with Fedex International to service our international customers.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to a page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to the third party distribution facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Because of the time, cost and distances involved, we do not accept refunds or returns on international orders.  Please check your order carefully before submitting.

We ship to over 200 countries that Fedex services.  Here is a list of the countries we DO NOT ship to:

BURMA 

CENTRAL AFRICAN REPUBLIC 

COMOROS 

CUBA 

EQUATORIAL GUINEA 

FALKLANDS 

GUINEA BISSAU 

IRAN 

JOHNSTON ISLAND 

KIRIBATI 

NORTH KOREA

MAYOTTE ISLAND

MYANMAR 

NAURU

NIUE 

SAINT PIERRE ET MIQUELON

SAO TOME & PRINCIPE 

SIERRA LEONE 

SOLOMON ISLANDS 

SOMALIA 

ST. HELENA 

SUDAN 

SYRIA 

TAJIKISTAN 

TOKELAU ISLANDS 

TURKMENISTAN

TUVALU

WAKE ISLANDS 

YEMEN

 


Returns

You may return most new, unopened items within 30 days of delivery for a full refund. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Custom items or special order items are not returnable.  Products that have had chemicals in them are not returnable.  If you are unsure, please ask us.

You must get a Return Material Authorization (RMA) for your return.  You can request an RMA here.  We cannot accept any return without an RMA.

Once we receive your item, we will inspect it and notify you that we have received your returned item.   We will promptly notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within a certain number of days, depending on your card issuer’s policies.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.